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JUST PRESS PLAY - 6 Steps to Attracting, Serving and Keeping Clients First, identify targets. Strategies include building a good database, looking at different demographics, and creating a good mix between the quantity and quality of targets.
Second, develop and deliver an effective message in the right way, at the right time, using the right approach. This entails determining someone's needs, then coming up with the right solutions. The best way to do this is simply to ask them. Here are some questions to help you determine how to craft your message:
a. what is their pain
b. what are their fears
c. what are their successes
d. what do they want to accomplish
e. what are their needs
f. what's their pleasure
The answers to these questions should help us to craft an unbelievably great message that we can deliver to the right targets.
If we do this correctly, we'll get a high percentage response rate. We could proactively make phone calls to people. But if we can get one person to step forward, that is equal to making about 500 outbound calls.
Third, we must train our staff to ask the prospective clients the right questions, similar to those outlined in step one, so that we can come up with the appropriate solutions. We shouldn’t appear to be trying to ‘sell’ them. If we ask the right questions, we’ll get the sale. But first we have to know their needs and show them that we are first interested in responding to their needs. Then come the solutions and the sale.
Fourth, we need to present our solutions in the right way according to the personality of the caller. We'll go into 'personality masteries' in subsequent newsletters, but here's an example. If an analytical person is calling, they want lots of details. They'll have lots of questions and we'd better have the answers. If a 'driver' personality calls, who just wants to hear highlights, your telephone people need to be able to give these people a snappy synopsis of your recommendations, as drivers DON'T want detailed solutions.
Fifth, you need to deliver a first class solution to their problem(s) in a timely fashion at an appropriate price.
Sixth, create a client for life. If you've done all of the above correctly, you need to solidify the deal by following up to make sure they were happy with your product or service and keep in touch with them. Sending them useful and informative newsletters might be a good way to do this!
We're only as strong as our weakest link. So we need to do a great job at all of these steps. One weak move could squash a sale or ruin a relationship.
Good luck!
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